As an insurance professional, you're often the first contact for a policyholder who has experienced a disaster. You are in a unique position to put your policyholder at ease and to help minimize damage. Keeping everyone up to speed on the latest techniques and procedures is a big part of what we do at ServiceMaster Restore. Our continuing education workshops can help you and your staff better understand the guiding principles and best practices. Understanding the effects of a disaster and the steps involved in restoring contents and the structure will help you provide greater service to your customers.

Learn the ropes with continuing education

ServiceMaster Restore is a Continuing Education (CE) provider, and we've developed a curriculum that emphasizes the cost-saving benefits of quick response and correct action in a variety of critical areas:

Water Damage Mitigation
This course demonstrates how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal.

Reducing Severities Through Restorative Structural Drying
This course explains the principles of drying and dehumidification. Mould growth, the use of antimicrobials and odor control will also be covered.

Water Mitigation for Modular Homes
This course focuses on the restoration of mobile and modular homes after a water loss. It covers the differences between the two types of manufactured homes, mobile and modular, and the unique construction features that may impact decisions made during water mitigation.

Smoke and Odour Damage Mitigation
The course shows how acid gases flow throughout a home, the damage this causes and what should be done about it. This course will review the proper smoke mitigation steps, which can reduce the loss.

Mitigating Personal Property Packout Claims
This course demonstrates how technology is enabling the restoration professional to manage and track packout inventory, movement and restoration better than ever before, while giving the homeowner or business manager a sense of security about the process. The course will cover the new tools and technology of evaluating, restoring and tracking inventory from start to finish.

Mould Remediation
This program introduces the science of mould and explores the potentially harmful effects of mould on building materials and occupants. Participants will learn how mould grows, how it spreads and what actions should be taken to remove mould in a safe and reasonable manner. Procedures such as containment, negative air and the proper use of personal protective equipment are also covered.

Ethics - If You Don't Live It You Don't Believe It
This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on "gut feel," the process contained in this program takes the decision-maker through several filters, to ensure all parties affected by the decision will be considered.

Reducing Severities Through an Understanding of Furniture Damage & Restoration
This three-hour seminar for insurance professionals educates the participants on the various causes and types of damage that can occur to fine furniture and wood surfaces in a property loss situation.

Subrogation Reporting on Mitigation Claims
This course is to help agents and adjusters control claims costs through subrogation investigation and reporting, and to teach them the value of mitigation first responders in achieving this objective.

The more you know about the disaster mitigation process and recovery, the more you can guide your client in taking the right steps to control damage and therefore control costs. Sign up for one or more of our courses today!

Continuing education for insurance professionals

Learn the ropes with continuing education